ruler against yellow backgroundUCLA Administration’s metrics are based on a balanced scorecard. The metrics ensure that each department is responsible for five key areas of performance:

  • Customer Satisfaction
  • Work Environment
  • Business Processes
  • Learning and Innovation
  • Financial

UCLA Administration’s metrics hold each department accountable on these five areas to ensure that there is a “balanced” assessment of performance. Here are some tools and resources that will assist you with your department’s metrics:

Please contact your OED People Research and Performance Consultant for assistance:

Joanne Chang at [email protected]
Christopher DeMaci at [email protected]