Metrics

UCLA Administration’s Metrics are based on the Balanced Scorecard. The Metrics ensure that each department is responsible for five key areas of performance:

  • Customer
  • Employee
  • Business Process
  • Learning and Innovation
  • Financial

UCLA Administration’s Metrics hold each department accountable on these five areas to ensure that there is a “balanced” assessment of performance. Here are some tools and resources that will assist you with your department’s Metrics:

Metrics Guideline
Metrics Form
UCLA Administration Financial Report (Fiscal Year 2015-2016)

Please contact your OED People Research and Performance Consultant for assistance:

Joanne Chang at jchang@oed.ucla.edu
Christopher DeMaci at cdemaci@oed.ucla.edu