Administrative Units Overview

The Administrative Vice Chancellor’s organization supports the teaching, research and public service mission of UCLA by delivering quality services, products and programs to the campus community through its nine administrative units.

Campus Human Resources (CHR) offers comprehensive human resource services to the campus and provides selected services to UCLA Health System, covering more than 35,000 employees overall. Services include staff recruitment and employment; job classification and compensation; benefit counseling; employee assistance; employee and labor relations; personnel policy and contract administration for 13 different bargaining units; staff affirmative action and equal employment opportunity compliance; training; staff development; and organizational development services.

Central Ticket Office (CTO) is responsible for servicing, processing, selling and distributing tickets for on-campus and off-campus events sponsored by a variety of clients, including various student groups, Intercollegiate Athletics, Center for the Art of Performance, campus academic units and other registered organizations or units. It distributes in excess of 1.4 million tickets to over 600 events. It handles 68,000 walk-up customers to the Central Ticket Office, processes 41,000 internet transactions and answers over 46,000 calls annually. In the same way, the Central Ticket Office sells items of an off-campus service nature to the campus community. These items include, but are not limited to, movie tickets, theme park admissions, Go Metro program and various public transit passes.

Environment, Health & Safety (EH&S) assists UCLA in providing for the health and safety of the UCLA community and supports stewardship of the environment and regulatory compliance. The functions include conducting approximately 4,700 total safety inspections, which includes laboratory and non-laboratory inspections; providing roughly 35,000 individual safety training (online and classroom) sessions; the campus fire protection program; radiation safety and management; injury prevention; air emission and water quality control; occupational health and safety including about 2,300 online or onsite ergonomic assessments; hazardous biological, chemical, and infectious materials safety; and emergency management.

Events & Transportation (E&T) provides an array of event management, parking and transportation services to the UCLA community. The Events Office coordinates approximately 800 events annually and is responsible for extracurricular classroom and outdoor venue scheduling, oversight of use of campus name policy, the campus events coordination system and film shoot management. Transportation manages over 23,000 parking spaces, including parking enforcement and citation adjudication; campus traffic systems and control; a fleet of more than 1,070 university-owned vehicles; the Bruin Bus campus shuttle system, carrying over 1.3 million riders annually; and extensive alternative transportation programs, which make up more than three fourths of students’ and almost half of employees’ commutes to campus, including 153 vanpool routes transporting more than 1,600 full-time passengers, over 6,200 subsidized public transit passes, bicycle and walking programs and support services such as car-share, carpool matching and emergency ride home.

Facilities Management (FM) maintains building systems and infrastructure for over 25 million square feet of occupied building space on the campus and in the medical center. FM manages Design, Project Management, Construction and Alterations, Utility Operations, Finance & Information Services, Materiel Management, Space Inventory, Campus Sustainability and the maintenance and renovation of buildings, grounds and utility infrastructure of the campus and medical enterprise. Additionally, FM’s complex, 42-megawatt Co-Generation Plant supplies the majority of electricity, air conditioning, heating and steam for UCLA.

Financial & Administrative Services (FMS) supports all of the Administrative units; produces monthly operating statements; performs financial analysis and modeling; provides internal audit oversight; and oversees the $600 million budget review and approval process. Organization Effectiveness and Development (OED) provides Organizational Effectiveness consulting; supports the strategic planning process; deploys the employee survey and over 100 customer satisfaction surveys each year; provides management and leadership training; and provides other workplace tools training as needed.

Housing & Hospitality Services (H&HS) provides housing to nearly 16,000 residents in 118 University-owned residence halls and apartment buildings on or within five miles of campus. Dining Services serve up to 30,000 meals daily in four residential dining halls and four quick-service, boutique restaurants offering global cuisine with a variety of healthy and sustainable choices. Conference and Catering Services collaborate with campus colleagues to plan and host academic conferences, meetings, retreats, summer camps and special events on campus. H&HS also manages the Meyer & Renee Luskin Conference Center, UCLA Guest House hotel, the Lake Arrowhead Conference Center, and Bruin Woods Family Resort in Lake Arrowhead.

Information Technology Services (IT Services) provides information, technology and communication services in support of UCLA’s academic, research and administrative needs. IT Services manages the campus data and voice network and provides data center, infrastructure, middleware, identity and access management, content management, security and other technical services. IT Services is also responsible for supporting the design, development and operation of the university’s enterprise business systems, student applications and the campus data warehouse for analytics and reporting. The portfolio of communication services provided includes campus email, online collaboration, video and voice conferencing, television, radio, mobile and wireless access.

UCLA Police Department (UCPD) provides patrol, response to emergency incidents and investigative services for the UCLA community. The 64 sworn police officers are joined by 40 full-time civilian department members in order to maintain campus safety through crime prevention and education programs. Typically, 120 crime prevention presentations are given annually, reaching more than 20,000 community members. Seventy-five Community Service Officers patrol the campus as the ‘eyes and ears’ and 20 student EMTs comprise the Emergency Medical Services unit, responding to approximately 1,000 medical calls for service each year. UCPD employs the philosophy of Community Based Policing as its service model and strives to partner with community members in order to enhance the safety of the campus.