Administrative Units Overview
The Administrative Vice Chancellor’s organization supports UCLA's mission of education, research and public service by delivering quality services, products and programs to the campus community through its ten administrative units.
Business Transformation Office (BTO) supports the planning and governance of business transformation initiatives and collaborates with stakeholders to assess business process efficiency, operational performance and environmental factors to identify opportunities for improvement. The Project Management Office (PMO) manages and coordinates resources to support project execution, project management and business analysis, and facilitates coordination across functional and organizational boundaries.
Campus Human Resources (CHR) offers comprehensive human resource services to the campus and provides select services to UCLA Health, covering more than 40,000 employees overall. Services include staff recruitment and employment; job classification and compensation; benefit counseling; faculty and staff counseling; employee and labor relations; personnel policy and contract administration for 14 different bargaining units; staff affirmative action and equal employment opportunity compliance; training; staff development; and organizational development services.
Central Ticket Office (CTO) is responsible for servicing, processing, selling and distributing tickets for on-campus and off-campus events sponsored by a variety of clients, including various student groups, Intercollegiate Athletics, Center for the Art of Performance, campus academic units and other registered organizations or units. It distributes in excess of 1.2 million tickets to over 500 events. It handles 68,000 walk-up customers to the Central Ticket Office, processes 40,000 internet transactions and answers over 35,000 calls annually. In the same way, the Central Ticket Office resells selective off-campus services to the campus community. These items include, but are not limited to, movie tickets, theme park admissions, Go Metro program and various public transit passes.
Environment, Health & Safety (EH&S) assists UCLA in providing for the health and safety of the UCLA community and supports stewardship of the campus environment and regulatory compliance. The functions include: laboratory and non-laboratory safety inspections; individual safety training sessions (online and classroom); the campus fire protection program; radiation safety and management; injury prevention; air emission and water quality control; occupational health and safety; hazardous biological, chemical, and infectious materials safety; and emergency management.
Events & Transportation (E&T) provides an array of event management, parking and transportation services to the UCLA community. The Events Office coordinates approximately 900 events annually and is responsible for extracurricular classroom and outdoor venue scheduling, the campus events coordination system and film shoot management. Transportation manages nearly 23,000 parking spaces, including parking enforcement and citation adjudication; campus traffic systems and control; a fleet of almost 1,100 university-owned vehicles; the Bruin Bus campus shuttle system, carrying over one million riders annually; and extensive alternative transportation programs. It also oversees 150 vanpool routes transporting more than 1,400 full-time passengers, over 6,000 subsidized public transit passes, bicycle and walking programs and support services such as car-share, carpool matching and emergency ride home.
Facilities Management (FM) maintains building systems and infrastructure for over 25 million square feet of occupied building space on the campus and in the medical center. FM manages Design, Project Management, Construction and Alterations, Utility Operations, Finance & Information Services, Materiel Management, Space Inventory, Campus Sustainability and the maintenance and renovation of buildings, grounds and utility infrastructure of the campus and medical enterprise. Additionally, FM’s complex, 42-megawatt Co-Generation Plant supplies the majority of electricity, air conditioning, heating and steam for UCLA.
Financial & Organizational Services supports all Administrative departments with fiscal, training and organizational services. Financial Management (FMS) produces monthly operating statements; performs financial analysis and modeling; provides internal audit oversight; and oversees the $700 million budget review and approval process for the Administrative units. Organization Effectiveness and Development (OED) provides organizational effectiveness consulting; supports the strategic planning process; deploys the employee survey and over 100 customer satisfaction surveys each year; provides management and leadership training; and provides other workplace tools training as needed.
Housing & Hospitality Services (H&HS) provides housing to nearly 20,000 residents in 118 University-owned residence halls and apartment buildings on or within five miles of campus. Dining Services serve up to 35,000 meals daily in four residential dining halls and four quick-service, boutique restaurants offering global cuisine with a variety of healthy and sustainable choices. Conference and Catering Services collaborates with campus colleagues to plan and host academic conferences, meetings, retreats, summer camps and special events on campus. H&HS also manages the UCLA Guest House hotel, the Lake Arrowhead Conference Center, Bruin Woods Family Resort in Lake Arrowhead, and the Meyer & Renee Luskin Conference Center.
Information Technology Services (ITS) manages UCLA's campus-wide administrative computing systems and data, such as student records, personnel/payroll, purchasing/payables, general ledger and data warehouse. It is responsible for the design, development, maintenance, production support, and security of the central UCLA systems which include a portfolio of 35 enterprise applications and 4,000 campus data warehouse users and associated technical support services. In addition, ITS is responsible for the development, provision and maintenance of voice, data and video infrastructure as well as related systems and services. The infrastructure comprises a voice network, wireless, remote access services, campus backbone, edge networking, internet access systems, cable television system and an 800MHz wireless radio system.
UCLA Police Department (UCPD) provides patrol, response to emergency incidents and investigative services for the UCLA community. The 64 sworn police officers are joined by 40 full-time civilian department members in order to maintain campus safety. Typically, more than 31,500 community members are reached through crime prevention, resource tables and presentations annually. Seventy-five Community Service Officers patrol the campus as the ‘eyes and ears’ and 25 student EMTs comprise the Emergency Medical Services unit, responding to approximately 1,700 medical calls for service each year. UCPD employs the philosophy of Community Based Policing as its service model and strives to partner with community members in order to enhance the safety of the campus.