UCLA Administration

News & Views

March 2019

A bimonthly celebration of our ten administrative units, their dedicated staff and our successes as a team. In this issue we highlight INFORMATION TECHNOLOGY SERVICES, which is responsible for the design, development, maintenance, production support, and security of the central UCLA computing systems and data.

Ask Michael

Administrative Vice Chancellor Michael BeckAdministrative VC Beck leads our team; submit your questions to him via email to [email protected] and check back here next month for an answer.

Having attended a Management Enrichment Program, Eugene Willis, Business Contracts Manager at Campus Purchasing, asks,

 " What advice would you give to those seeking to become dynamic leaders?  What tools and/or information guided your progression to leadership? "

Thanks, Eugene. You've asked a compelling question. When I think about leadership, I think about individuals who inspire others to be their best, like a great coach who mentors players to find inner strength, to achieve a little more than they thought possible. There is a lot written about leadership, but I think it may be helpful to clarify the difference between leadership and management. I turn to a definition from John Kotter from the Harvard Business School, which states:

The point here is not that leadership is good and management is bad. They are simply different and serve different purposes. The fundamental purpose of management is to keep the current system functioning. The fundamental purpose of leadership is to produce useful change, especially non incremental change. It is possible to have too much or too little of either. Strong leadership with no management risks chaos; the organization might walk right off a cliff. Strong management with no leadership tends to entrench an organization in deadly bureaucracy.

An effective leader provides both strong leadership and strong management while inspiring colleagues to do their best to meet the needs of the organization. A great leader selflessly prioritizes the betterment of the organization, putting its mission ahead of any personal goals or ambitions. Occasionally, being a great leader means making the right decision for the organization, even if the decision is not a popular one. General Douglas MacArthur summed up these characteristics as follows:

A true leader has the confidence to stand alone, the courage to make tough decisions, and the compassion to listen to the needs of others.  

We read or hear about people who are viewed as brilliant leaders but difficult bosses. These are individuals who achieve success through their own will, not the will of the organization. I would suggest that these organizations could be more successful if the leader represented a more selfless style. I have preferred to work with selfless leaders, people who have inspired me to do my best, encouraged me to take risks, and supported me when I failed.  I try to emulate those leadership styles and firmly believe in leading our organization through a collaborative and supportive style.  We have hard working and smart employees who are dedicated to UCLA, which gives all campus leadership a great foundation for success.  I am honored to be working with such an amazing team.

All the best,


Stay tuned for more information about the April Pulse Survey.

IT Services

Information Technology Services (ITS) manages UCLA's campus-wide administrative computing systems and data, such as student records, personnel, purchasing, payables, general ledger and data warehouse. It is responsible for the design, development, maintenance, production support, and security of the central UCLA systems which include a portfolio of 35 enterprise applications and 4,000 campus data warehouse users and associated technical support services.

In addition, ITS is responsible for the development, provision and maintenance of voice, data and video infrastructure as well as related systems and services. The infrastructure comprises a voice network, wireless, remote access services, campus backbone, edge networking, internet access systems, cable television system and an 800MHz wireless radio system. As technology is continually evolving, ITS works to stay informed about current best practices and to replace outdated systems with the latest technologies.

Travis Upton turning off the Option 81 system in the Covel Commons telecommunications room.

Photo: Travis Upton turning off the Option 81 system in the Covel Commons telecommunications room.

Analogue Phone Systems Replaced

On Wednesday, October 10, 2018, IT Services decommissioned the Norstar Option 81 telephone system which provided telephone service for the Undergraduate Residential Halls. The system had been in service since 2006 and had 6,000 active telephone lines. Over the last few lines, IT Services replaced the legacy analogue phone system with  current Voice Gateway technology.  The replacement from an analogue system to Voice Gateway significantly reduced the system communication room footprint and utilities, leveraged IT Services unified communications platform and eliminated operational monthly vendor maintenance costs and staff time. The staff was proud to decommission the legacy system and support unified communications.

 Patty Herrera, James Talkington, Travis Upton, Tim Garrett, Ju Kim, Janice Bundy, Aryan Mehta

Photo (l to r): Patty Herrera, James Talkington, Travis Upton, Tim Garrett, Ju Kim, Janice Bundy, Aryan Mehta

Copper Cutover A Success

Over Presidents’ Day weekend in February 2019, ITS Infrastructure Services successfully completed the UCLA Anderson School of Management planned fiber and copper outage and cutover. The planned outage was required to reroute fiber optic and copper cables that feed most of the North and Central campus, around the new UCLA Anderson Graduate School of Management Tower construction site.  The existing three fiber optic cables, which provided 2,500 active fiber circuits, ran directly through the construction site, so they had to be rerouted to a newly-built pathway. Over the three day weekend, three fiber cables were cut, re-routed, and re-spliced from the existing infrastructure to the newly built infrastructure. All 2,500 active circuits were operational without incident. Additionally, 3,600 pairs of copper cables were successfully cut over without any incidents. The combination of the fiber and copper plant in terms of breadth, depth, and cable quantities marks the largest planned outage and cutover at UCLA for many years to come.

Check out other ITS services

Green IT Taskforce

Reuse or dispose of e-waste properly.

The Green IT Taskforce (GrITT), a unit of the UCLA Sustainability Committee, is working to identify and promote the adoption of sustainable practices for the efficient usage of technology services and equipment on campus. Brendan Bellina from IT Services chairs the task force, which includes members from across campus: Eugene Acosta, IT Services; Erin Fabris, Housing & Hospitality Services; Cindy Kimmick, UCLA Library; Annelie Rugg, Division of Humanities; Ravi Shah, David Geffen School of Medicine; Rey Soto, Fielding School of Public Health; Joseph Twu, Housing & Hospitality Services; and Kikei Wong, Facilities Management.

Basel Action Network, a non-profit organization working to end waste, describes electronic waste (e-waste) as one of the fastest growing contributors to our waste stream. Over 50 million tons of electronic waste is created annually, including electronic devices like smartphones, headphones and data sticks as well as their internal components. Often, this e-waste can be salvaged, reused, or recycled. 

Boxes of e-waste ready for pick-up.

Photo: Boxes of e-waste ready for pick-up.

GriTT engages regularly with the Sustainability Committee and is exploring opportunities for process improvements and other solutions to reduce e-waste on campus. The goal is to use technology in an efficient manner to reduce its waste. Desktop printers, for example, produce e-waste in the form of toner cartridges, and e-waste reduction may be achieved through investment in more efficient departmental printers and paperless solutions. Through the Professional Development Program (PDP), GrITT has sponsored a survey to gain a better understanding of current departmental practices regarding the acquisition, usage, and retirement of IT equipment. Additionally, the taskforce is talking with vendors about IT consumables, including batteries and printer supplies. 

The taskforce is actively looking for solutions that could be applied campus-wide. If you have an idea, please contact Brendan Bellina at [email protected] or 310-206-3131.

Learn more about UCLA Green IT




New e-permits will replace parking hang tags in May 2019.

Bracing for the Storm

As we’ve experienced the wettest winter in many years, it begs the question: Are Southern California residents ready for heavy rains?

In February alone, California received 18 trillion gallons of rain – enough water to fill 27 million Olympic-sized pools. But should rain really be as big of a concern to us as, let’s say, “The Big One”? The answer is yes!

The city of Sacramento experienced extreme flooding in 1862.

In its nearly 170-year history, California's worst natural disaster was not an earthquake or even a wildfire, but a flood! In the winter of 1861-1862, thousands of residents perished as California’s Central Valley was transformed into an ice-cold, muddy lake almost 300-miles long and 60-miles wide. The loss of cattle in this area devasted the State's ranching economy and necessitated a switch to farming.

Although this year's storms brought much-needed rain that helped to reduce drought conditions across the State, it is important to remember that devasting storms-not unlike the big San Andreas earthquakes-may happen once every century or two. The U.S. Geological Survey modeled such a storm in present-day California and found that that the losses to flood were four times greater than for the earthquake, with nearly $1 trillion in damages.

Now is a great time to prepare for future floods and to review safety tips.

  • Update your flood insurance policy.
    Just 1 inch of water in an average-sized home can cause more than $25,000 in damage.
  • Turn around, don’t drown!
    A car can be carried away by just 2 feet of water.
  • Walk around flooded areas.
    Just 6 inches of moving water can knock you off your feet.
  • Keep away from downed power lines and any other electrical wires.
    Water and electricity are a lethal combination.

Learn more about flood safety

Have a heart. Give blood at the UCLA Blood and Platelet Center.

London Captivates

Detective London McBride has been a sworn officer with UCLA Police for about 12 years, first as a patrol officer and now as a detective. He is a father of five boys and a man of many talents. Due to his impressive, powerful baritone voice, London is often asked to sing at various events. You may have heard him at a UCLA Bruins women's basketball game. Most recently, he was asked to sing the National Anthem before the LA Clippers vs. Phoenix Suns game on February 13, as the LA Clippers celebrated Black History Month. London was honored to participate in this time-honored tradition.

abc7 news coverage of Detective McBride singing the National Anthem at an L.A. Clippers game February 13, 2019.

Check out the ABC7 News coverage of Londing singing the National Anthem at the Staples Center.

London grew up in Carson, California, where he began singing at the Faith Missionary Baptist Church. He was always singing-at home, church, school. London jokes that he was a singing Cyrano de Bergerac in college. His friends would commandeere him to serendade their girlfriends to win their hearts. "Singing is a stress reliever, a cool release. Everybody relates to music. Sometimes, I can't explain how I feel, but I hear a song and that's it-that's how I feel. Words can't express it, but singing gets it."

So, how did London end up singing before a crowd of more than 17,000 people at the Staples Center? As it turns out, the producer of the pre-game activities for the UCLA Bruins women's basketball team coordinates other events around town. The producer approached London, explaining that a vocalist had cancelled and wondering if London could sing instead. Without hesitation, London agreed to sing to help out his colleague. Only then did the producer reveal that the gig was only days away, in a large arena, and before an LA Clippers game. 

As London grew up, you'd also find him on the football field, playing for his high school team and then the Utah State Aggies at college. There was even a brief stint with the Seattle Seahawks until returning players signed contracts, the roster changed, and he was released. Instead, he played for the Los Angeles Dragons in the Spring Football League. If you know London at all, you know that he took this transition in stride. London muses that everything, good and bad, is for a purpose. "Bad moments can be used to benefit somebody else. The struggles help to forge your character."  

UCLA Police Detective London McBride

Photo: Detective London McBride

This May, London will graduate from Southern New Hampshire University with a master's degree in oranizational leadership. London explains that his attitudes have been shaped by the great leaders he has had an opportunity to learn from-teachers, pastors, coaches, and police chiefs. His first coach in college, Todd Littlejohn, instilled the value of servant leadership. With Littlejohn, "It was always about being a servant, what he could do to lift other people up."  Littlejohn didn't just tell his players to run but showed them. London remembers, "We believed in him because he showed us-he did it!" London is passionate about leadership and wants to develop great leaders. He strives to be a leader who is truly concerned with the well-being of the people he leads. "When you know a leader cares about your livelihood, your family, your life, you don't want to disappoint them. I'll follow you to the moon if I know you care."

Thank you for representing UCPD and UCLA so well, London.  We are extremely proud of you!

Sustainability All Around

Each of us can be a change agent for sustainability and play a critical role in helping UCLA achieve its goal of Zero Waste by 2020. The cumulative impact of the small changes each of us makes is powerful. When thinking about achieving zero waste, the first strategy is reduction. Do your part by replacing single-use, disposable plastic with stainless steel or glass containers. The second strategy is reuse. You can help by sorting trash into the appropriate bins for composting and recycling. It is especially important to dispose of e-waste properly so the toxic components do not pollute our landfills and damage the environment. Ideally, e-waste can be diverted from our landfills to be refurbished, redistributed, and reused.

E-Waste for Good

UCLA Sustainability embraces the concept of “highest and best use."  Essentially, the challenge is to think about our waste as a potential resource, leveraging this asset to benefit both the campus and the community. One such asset is e-waste, electronic devices and electrical components that no longer serve a purpose. The goal is to divert any e-waste destined for a landfill-handheld devices, computers, monitors, televisions, small appliances, cables, and cords-and transform it into a resource that benefits the community.

Donate Technology, Change Lives. See human-I-T.org

Photo: Donate technology. Change lives. (human-I-T.org)

In January 2019, UCLA joined forces with human-I-T, a non-profit organization, working to repurpose our e-waste, reusing components and repairing and refurbishing devices for use in low-income communities. Knowing that many of the components inside computers contain toxic, hazardous materials, human-I-T is dedicated to keeping this e-waste out of landfills by salvaging the electronic devices instead. The organization utilizes volunteers to refurbish and repair the devices and then provides the newly repurposed devices to local schools and low-income students. 

If you have e-waste ready for pick-up, submit a Facilities Service Request (FSR) and the UCLA Zero Waste team will do the rest. We are working together to achieve Zero Waste by 2020!


Read more about specialty recycling


Learn more at coolcampuschallenge.org

EHS Open House

On March 7, Assistant Vice Chancellor Colin Dimock and the staff at Environment, Health and Safety (EH&S) hosted an open house for UCLA Administration staff.  EH&S staff were on hand to talk about their many different programs, including Environmental Compliance, Laboratory set-up, Emergency Management, UCLA Fire, work safety programs, and more!  The open house provided an opportunity to better understand the depth and breadth of programs and services EH&S provides to campus. 

Environment Health and Safety staff were available to talk about the division's various programs and initiatives.

Photo: The open house provided an opportunity to learn about EH&S programs and services and to engage with staff.

Examples of personal protective equipment used on campus.

Photo: A sample of personal protective equipment and hazard signs routinely used on campus. 

Christopher DeMaci from Organizational Effectiveness and Development learns about campus safety initiatives and programs.

Photo: Christopher DeMaci, Organizational Effectiveness & Development, hears about campus safety initiatives and programs.

Jack Bracken, Laboratory Safety Office, explains the new Laboratory Research Portal.

Photo: Jack Bracken, Laboratory Safety Office, explains the new Laboratory Portal program, which helps new faculty get new research labs up to code and ready to go as quickly and efficiently as possible.

Lorraine Schneider and Art Kirkland from the Office of Emergency Management.

Photo: Lorraine Schneider and Art Kirkland, Office of Emergency Management, were on hand to discuss emergency preparedness and a variety of volunteer opportunities, including the Warden Program, Community Emergency Response Team (CERT), and the Campus Emergency Operations Group (CEOG). 

The open house provided the perfect opportunity to mix, mingle, and learn about EHS programs and services.

Photo: The open house provided the perfect opportunity to mix, mingle, and learn about EHS programs and services.

Career Spotlight

Each issue of News & Views features a job from one of our business units to help familiarize UCLA Administration employees with the many staff positions within the organization and the knowledge, skills, and experience needed to pursue different opportunities within our organization.

Have you ever used a University vehicle for off-campus business or a meeting in the Wilshire Center? Thanks to our Fleet Rental Program, transportation to our business destinations is easy and accessible. Have you ever thought about who takes care of those campus vehicles, keeping them in top running condition for our use?  In this issue, we shine a light on our staff automotive technicians. 

Automotive Technician
Fleet Technical Operations
Events & Transportation

The Fleet Automotive Technician is responsible for servicing and repairing our campus vehicles. Daily duties include performing preventive maintenance, inspecting and testing to correct electrical and mechanical malfunctions, and preparing vehicles for disposition.

Some technical aspects of being an Automotive Technician include repairing engines, transmissions, and other electrical or mechanical systems. There are several operational and safety procedures required, such as road tests, shop opening/closing, maintenance reporting, yard safety compliance, and staff training. Attention to detail, team work, and meeting industry productivity standards are critical to this position.

Jaime Lujan, a Certified ASE Master Technician, has worked in UCLA Fleet & Transit for 12 years.

Photo: Jaime Lujan has been working on cars since he was 12 years-old and has now been working in the industry for 30 years. Jamie, a Certified ASE Master Technician, has worked in UCLA Fleet & Transit for 12 years and supports campus transit with preventive vehicle maintenance, auto repair and service, inspections, analysis and a dedication to customer service. 

Sound like an interesting career path for you? Think about doing a job shadow. For more information, please contact Transportation Services at 310-825-4557.

Read the job specs for Auto Mechanic

Explore other career opportunities




Contributors to this issue of News & Views

Staff Recognition Awards

As the success of UCLA Administration and its ten units can be attributed to its dedicated, industrious and innovative staff, it is important that we recognize and honor those across our organization who make noteworthy contributions. 

True Bruin Values Award

TheTrue Bruin Values Award provides an opportunity to celebrate remarkable achievements that embody the UCLA True Bruin Values. Award recipients are selected quarterly and enjoy a Beckfast celebration and award ceremony with Administrative Vice Chancellor Michael Beck. Anyone-managers, supervisors, staff, students, clients and customers-may nominate a UCLA Administration employee for this award using the online nomination form

A hearty congratulations and thank you to the following UCLA Administration staff.

  • Natalie Anderson, Manager-IT Project Management, Events & Transportation
  • Rick Anderson, Assistant Director-Athletics, Central Ticket Office
  • Chris Lechner, Project Manager-Data Analytics & Strategic Commuter Parking Services, Events & Transportation
  • Alyssa LeivaControlled Substances Program Administrator, Environment, Health and Safety
  • Fabiola Leon, Police Officer, UCLA Police
  • Lorena (Raquel) Lopez, Data Manager, Environment, Health & Safety 
  • Neil Mansky, Industrial Hygiene Program Manager, Environment, Health & Safety
  • Ed Mase, Administrative Analyst, Campus Human Resources
  • Rai Pollard, Administrative Analyst, Office of the Administrative Vice Chancellor
  • Rita Pollard, Senior Administrative Analyst, Events & Transportation
  • Judy Ponce, Assistant III, Events & Transportation
  • Jill Quezada, Space Inventory Manager, Facilities Management
  • Mary Raffety, Administrative Assistant III-Dining Services, Housing & Hospitality Services
  • Ivan Rizov, Program Analyst III-Communication Technology Services, IT Services

To read more about the award recipients and their achievements, visit the True Bruin Values Award website.

Service Excellence Award

In each issue of News & Views, we honor UCLA Administration employees who go above and beyond our expectations in demonstrating exemplary customer service. Administrative Vice Chancellor Michael Becks selects award recipients from staff who are nominated for the True Bruin Values Award. Award recipients receive two tickets to a UCLA sporting event, CAP performance, TFT production, or School of Music concert.

Alyssa Leiva, Controlled Substances Program Administrator at Environment, Health and Safety

Alyssa Leiva
Controlled Substances Program Administrator
Environment, Health and Safety

Unexpectedly in 2018, it became necessary to implement a new system for campus entities to procure and manage controlled substances across select operations. UC stakeholders (Jeff Goodwin of DLAM, Bryan Ruiz of EH&S, Jennifer Perkins of ORA, Hoyt Sze of UCOP Office of General Counsel, and counterparts at UCI and UCSD to name a few) collaborated to identify both an interim plan to address immediate research needs specifically, and a permanent solution for campus licensing more broadly. The crisis called for a designated staff member who could rebuild a controlled substances program that would become the standard across the UC campuses. Alyssa took on this challenging and critical role, and has worked diligently with the necessary stakeholders over the past year to convey operational changes and projected impacts to the campus community. She liaised between the UC and Drug Enforcement Administration (DEA) to identify pragmatic solutions that both align with DEA requirements and are feasible for affected personnel, and was able to solidify terms for departmental registrations and authorizations during this period. Her efforts allowed for a successful transition with minimal disruption to research. For these reasons and beyond, Alyssa is highly regarded by the UCLA community and external system-wide partners one and the same.