Goals

Administration Goals


Starting with a broad view, UCLA Administration considers UCLA goals and priorities, customer needs and external and internal challenges and opportunities. For 2021 through 2023, UCLA Administration will concentrate on three strategic themes that are supported by four primary goals that are applicable to the entire organization.

 

Strategic Themes

 

Service Excellence

Service Excellence

  • Simplified and consistent processes with minimal administrative burden for both team members and customers. 

 

 

Operational Effectiveness

Operational Effectiveness

  • Productivity and efficiency gains through standardization, centralization, and continuous process improvement. 

 

 

Results-Focused

Results-Focused

  • Highly skilled and results-driven people committed to achieving organizational results.

 

 

Administration Goals

 

Customer

Customer

  • Improve customer experience

 

 

Workforce Capabilities

Workforce Capabilities

  • Build and engage a high performing workforce
  • Provide technology solutions to heighten capacity

 

Business Processes

Business Processes

  • Reduce Administrative burden
  • Utilize sustainable practices
  • Elevate safety/Prevent and reduce accidents

 

Financial

Financial

  • Reduce institutional costs
  • Offset losses from pandemic

 

Learn About the Administration Strategic Plan