UCLA FAQ: Information for Students

The contents of these FAQs are subject to change and will be updated based on new University directives and public health advisories as well as other local, state, and federal advisories and orders.

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On March 19, 2020, Governor Newsom issued Executive Order N-33-20. Additional orders were issued by Los Angeles County and the City of Los Angeles-among other nearby jurisdictions-instructing all residents to stay home effective March 19 at 11:59 p.m. through April 19, 2020 unless extended to a later date.  These actions are similar to those of other large metropolitan areas attempting to limit the spread of COVID-19.

Educational institutions, like UCLA, are subject to these orders but are considered essential businesses. This means that UCLA must suspend all on-campus operations with the exception of those that are essential and cannot be conducted remotely.


UCLA is following the Centers for Disease Control and Prevention (CDC) and Los Angeles County Department of Public Health (LACDPH) guidance.

If necessary, local response to an increase in COVID-19 cases or pandemic would be directed by federal, state, and local health agencies.

The University would be expected to act in accordance with all applicable public health directives. The University’s guidance, policies, and regulations cannot conflict with public health orders for the control of the COVID-19 pandemic.


No.  Campus buildings will remain open for essential services.

Many campus units, including University-owned housing, the Arthur Ashe Student Health Center, UCLA Recreation, Counseling and Psychological Services, and ASUCLA dining facilities will continue to provide services, though some services may be modified.

For a complete list of available campus services, visit Campus Services During the Stay at Home Order.     

UCLA has suspended all in-person classes and has transitioned to remote teaching and learning through Spring Quarter.

If you are concerned about your ability to participate in remote classes or exams, please phone (310) 825-3894 or email the Dean of Students Office.

Because students are taking final exams under these difficult circumstances, the UCLA Academic Senate strongly encourages all instructors to consider these circumstances in both planning and evaluating final assessments and to avail themselves of one of the options outlined in this message to faculty.

UCLA has suspended all nonessential events of any size through the end of spring quarter.

UCLA strongly encourages every member of the campus community to take this seriously and avoid all in-person, group meetings as well as all other types of gathering.

Why? Because public health officials tell us that reducing population density is the best way to limit the spread of COVID-19.

Yes, all UCLA Library locations are closed to the public until further notice.

Materials on loan to patrons will automatically be renewed through June 30, 2020.

Please visit the UCLA Library website for additional information on library hours, remote services and other resources.


For a variety of reasons, some students may remain on campus or stay in the local area.

UCLA will continue to serve those students, but some services may be reduced or modified.

No students should be on campus unless:

  • You work on campus, have been identified as essential personnel, and your supervisor has instructed you to report to work on campus.
  • You live on campus.


If you are experiencing a financial hardship due to a loss of wages, please complete this Intake Form for Lost Wages for Student Employees and we will respond to you as quickly as possible.

Yes, the Food Closet located in the Student Activities Center will be open. Visit the CPO Food Closet webpage for hours and details.

All ASUCLA restaurants and retail stores are closed.

Bruin Café will be operating for residents servicing Lunch and Dinner through spring break accepting credit card and Easy Pay. 

For Spring Quarter, Bruin Café will transition to three meals a day.  Please refer to the dining website for detailed information of current service hours. 


No. The Department of State and Homeland Security have approved exceptions that will accommodate online course engagement for students attending institutions that have made COVID-19 adaptations.

The Dashew Center will continue maintenance of valid immigration status for students who maintain full-time enrollment (undergraduate students: minimum of 12 units; graduate students: minimum of 8 units) despite the transition to online instruction.

The CAE has communicated with registered students regarding ongoing accommodations.

Please visit the CAE website for information regarding testing accommodations.

Yes, the Ashe Center will be open.

For hours of operation, please visit the Ashe website.

Yes, CAPS is offering remote counseling services during normal business hours. 

Campus Assault Resources and Education (CARE) is still connecting with clients; however all appointments will be done remotely. You can request an appointment online or e-mail an advocate to make, cancel, or reschedule an appointment. We will respond to all requests during business hours, Monday-Friday, 8:30 am-5:30 pm.

For support with managing your stress, please visit the Resilience in your Student Experience (RISE) center.

Remember that 24-hour crisis counseling is available by calling (310) 825-0768.

If you have questions about how to self-quarantine, health monitoring, or need other support, please contact the Ashe Center at (310) 206-6217 or LiveHealth Online at (844) 784-8409 for more information and to schedule an appointment.

If you have been directed to self-isolate or have been diagnosed with COVID-19 while away from campus, please call the Ashe Center Infection Control Line at 310-206-6217 so that we can be aware and coordinate care as needed.

Visit CDC Watch for Symptoms COVID-19 webpage for additional information. The discontinuation of home isolation (of non-hospitalized patients) via non-test and test-based strategies are outlined on the CDC Website.

Please notify the  Ashe Center or your primary care physician of your symptoms. 

Please notify your professors/TAs if you are not able to participate in remote learning.  You may also want to consult with the course syllabus regarding the absence policy and how to report being out.


Please check your financial aid website for the most up to date information as housing choices may affect your financial aid budget.

Yes, all remaining 2020 UCLA-run Study Abroad Programs both domestic and international for Undergraduates have been cancelled including Travel Study, UCLA Global Internships, and UCLA Summer Global Cities.

UCEAP has suspended all Winter/Spring programs in continental Europe effective March 16th.   Housing, the Registrar, Ashe Center, Financial Aid and academic units are available to help support impacted students.


No decision has been made to cancel commencement.  The situation is being evaluated and once a determination is made, notification will be published.

Travelers who return from a Level 3 designated country, should self-isolate for 14 days after arrival and not participate in any campus activity, including eating in dining halls. This is consistent with current federal policy and with CDC and CADPH guidance.

Anyone who has returned from a Level 3 designated country and develops fever and cough should seek medical attention immediately, either through their primary care physician, the emergency department, or as instructed by public health authorities. When possible, call ahead before seeking medical care.

US Department of State issued Global Level 4 Health Advisory (March 19, 2020) for US Citizens to avoid all international travel. 

Yes. The University enacted a Policy on Safeguards, Security and Emergency Management in January 2006 that contemplates the need for Chancellors to take extraordinary measures in the event of “a natural or man-made disaster, a civil disorder which poses a threat of serious injury to persons or damage to property,” or other “seriously disruptive events.” 

Pursuant to this policy, the University may take appropriate steps to protect the health and safety of its students in the face of a known serious health crisis like an influenza pandemic.

UCLA will coordinate its actions with the LA County Department of Public Health to ensure the consistent implementation of Public Health orders, rules and regulations pertaining to the control of COVID-19.

If you are ill or experiencing COVID-19 symptoms, telemedicine or video appointments are available through Anthem LiveHealth Online. 

This service is available 24 hours a day on weekdays, all weekends and campus holidays. 

Please visit LiveHealth Online or call (844) 784-8409 for more information and to schedule an appointment.

Yes, please visit LiveHealth Online website for more information.

Yes, please visit LiveHealth Online website for more information.

Yes, under certain circumstances the Chancellors may transition instruction to other modalities or suspend campus operations, if  appropriate.

Please note that in-person classes have been transitioned to remote instruction through the end of Spring Quarter 2020 (subject to extension).

Students not currently residing on campus should not come to campus during the Stay at Home period. 

However, vising campus may be permitted if you are in need of loaner technology for remote learning or to visit Ashe Center. Please check with the appropriate campus departments before you come to campus.

Students who have plans to travel abroad should be advised to check the Department of State travel advisory website for guidance. Note that the US Department of State has issued Global Level 4 Health Advisory (March 19, 2020) for US Citizens to avoid all international travel at this time.

The CDC advises and issues notices on the status of travel to many foreign locations and countries.

The World Health Organization has a pandemic page that posts guidance for individuals, communities and others regarding treatment, quarantine etc.

Yes.  The original deadline was 3/20/20; this deadlines was extended to 4/10/20. Please contact the Message Center with any questions.

Message Center

Walk-Up Window/Phone Services 

  • These services have been temporarily closed; please use the Message Center

Check Reissuance Requests

  • This has been redirected to the Message Center
  • A more-timely refund option is available through BruinDirect (instead of paper check)

Student Name Only Check Pickup (Scholarship Checks)

  • For any scholarship checks received, Student Accounts will schedule an appointment for pickup through the Message Center 
  • Delays may occur due to limited mail delivery schedules

Financial Aid Overaward Installment Account Processing

  • An online submission form with e-signature is available via the Message Center
  • Please note: the student must make an initial payment with BruinBill instead of a cash payment

Ch. 33 VA Debt Letter Processing 

  • The Registrar will initiate this process, followed by Student Accounts.
  • Please contact the Message Center for more information.


Message Center

Walk-Up Window

  • Open from 10 a.m. to 2 p.m., Monday - Friday
  • Murphy Hall, Room 1125 (first floor)

Payment Processing

  • Check Payments
    • Checks received during the reduced window hours and deposited in the mail-slot at 1125 Murphy Hall will be processed by PSC.
    • Reduced office hours may result in a delay in check processing and payment application.
    • We recommend making student payments online via BruinBill. This may result in a delay in check processing and payment application.
  • Cash Payments
    • Cash will only be accepted during the reduced window hours from 10 a.m. to 2 p.m.
  • Electronic Payments 
    • Students and their authorized third-parties can pay the BruinBill electronically from their account.
    • There will be no interruption of service or processing delays for these payments.

Message Center

Walk-Up Window Services

  • Available by appointment only between 10 a.m. to 2 p.m., Monday - Friday
  • Appointments should be made using the Message Center.
    • For emergency card replacement, please preface your appointment request with “Urgent”.
    • Card holders must upload a government-issued ID for verification.
  • Window Service has moved to Murphy Hall, room 1125 (first floor).
  • Fees for replacement will be managed via the BruinCard Stored Value account.

Cash Deposits & Visitor Card Purchases via PHiL Kiosks 

Summer Session A / June 22 - August 28

UCLA has decided to continue to offer instruction remotely through Summer Session A. Faculty and staff should plan accordingly.

  • For courses with specialized equipment or field work that may not be able to be conducted remotely, we ask faculty to consider ways to modify courses given these constraints. 

Based on the unique learning needs of some academic units, we are deferring a decision for Session A courses and programs, and other summer programs, offered by the Schools of Nursing, Medicine, and Dentistry, and by UCLA Extension.

Summer Session C / August 3 - September 11

UCLA will make a decision at a later date and will keep you informed; however, faculty are strongly advised to begin planning how remote teaching would impact Session C courses given the real possibility that the public health situation may require us to convert Session C to remote instruction as well.

The Summer Sessions webpage will be continuously updated as we finalize remote teaching course availability for this summer.

UCLA has established a support line for students. If you need guidance on any issue related to COVID-19 or how campus operations are affected call (310) 825-3894 (open 9 a.m. to 7 p.m., Monday - Friday).