UCLA FAQ: Information for Students

The contents of these FAQs are subject to change and will be updated based on new University directives and public health advisories as well as other local, state, and federal advisories and orders.

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On March 19, 2020, Governor Newsom issued Executive Order N-33-20. Additional orders were issued by Los Angeles County and the City of Los Angeles-among other nearby jurisdictions-instructing all residents to stay home effective March 19 at 11:59 p.m.

On May 13, 2020, the LA City and LA County safer at home orders were extended indefinitely. Instead of providing a specific date when the order will be lifted, it provides a strategy for lifting the requirements in stages. 

City of Los Angeles stages for COVID-19 response and recovery:

  • Stage I: The implementation of the Safer at Home order (March 19, revised May 8) was crisis management mode, focused on saving as many lives as possible.
  • Stage II: On May 8, the City and County of Los Angeles began the process of slow and gradual adjustments to the Safer at Home order. Physical distancing, face coverings and other hygiene and safety measures will remain in place and will be even more important.
  • Stages III & IV: The City will transition to a state of monitoring, and aim to lift additional restrictions. In the fifth and final stage, the City will be fully reopened and turn attention to reimagining itself in a post-COVID-19 world.

Educational institutions, like UCLA, are subject to these orders but are considered essential businesses. This means that UCLA must suspend all on-campus operations with the exception of those that are essential and cannot be conducted remotely.

UCLA is following the Centers for Disease Control and Prevention (CDC) and Los Angeles County Department of Public Health (LACDPH) guidance.

If necessary, local response to an increase in COVID-19 cases or pandemic would be directed by federal, state, and local health agencies.

The University would be expected to act in accordance with all applicable public health directives. The University’s guidance, policies, and regulations cannot conflict with public health orders for the control of the COVID-19 pandemic.

 

The Centers for Disease Control and Prevention (CDC) recommends that everyone be informed of the precautionary measures they can take to stay healthy:

  • Cover your nose and mouth with a tissue when you cough or sneeze. Throw the tissue in the trash after you use it.
  • Wash your hands often with soap and water, especially after you blow your nose, cough or sneeze. If soap and water are not available, alcohol-based hand cleaners with at least 60% alcohol are also effective.
  • Avoid touching your eyes, nose or mouth. Germs spread that way.
  • Try to avoid close contact with sick people as COVID-19 is thought to spread mainly person-to-person through coughing or sneezing by infected people.
  • Cover your mouth and nose with a cloth face cover when around others.
  • If you get sick, CDC recommends that you stay home from work or school and limit contact with others to keep from infecting them
  • Clean AND disinfect frequently touched surfaces daily. This includes tables, doorknobs, light switches, countertops, handles, desks, phones, keyboards, toilets, faucets, and sinks.
  • For additional information concerning the COVID-19, visit the CDC website COVID-19 FAQs or the Los Angeles County Department of Public Health publication Novel Coronavirus (COVID-19)

CDC recommends wearing cloth face coverings in public settings where other social distancing measures are difficult to maintain (e.g., grocery stores and pharmacies), especially in areas of significant community-based transmission.

CDC also advises the use of simple cloth face coverings to slow the spread of the virus and help people who may have the virus and do not know it from transmitting it to others. Cloth face coverings made at home from common materials at low cost can be used as an additional, voluntary public health measure.

Cloth face coverings should not be worn by young children under age 2 or by anyone who has trouble breathing, is unconscious, incapacitated or would be unable to remove the mask without assistance.

Per current CDC guidance, the recommended cloth face coverings do not include surgical masks or N-95 respirators, which are critical supplies that must continue to be reserved for healthcare workers and other medical first responders.

The Centers for Disease Control and Prevention (CDC) recommends you follow these steps if you are sick with COVID-19 or think that you might have it.

  • Stay home except to get medical care.
  • Separate yourself from other people in your home.
  • Call your healthcare provider and tell them that you are concerned about the possibility of COVID-19 infection before going to the doctor’s office for a medical appointment.
  • Wear a face covering when you are around other people.
  • Cover your coughs and sneezes with a tissue.
  • Clean your hands often with soap and water for at least 20 seconds or use an alcohol-based hand sanitizer that contains at least 60% alcohol.
  • Avoid sharing personal household items.
  • Clean all “high-touch” surfaces every day.
  • Seek prompt medical attention if your illness is worsening.
  • Anyone placed under active monitoring or facilitated self-monitoring should follow instructions provided by their local health department or occupational health professionals, as appropriate.
  • Consult with your healthcare provider before discontinuing home isolation.

No.  Campus buildings will remain open for essential services.

Many campus units, including University-owned housing, the Arthur Ashe Student Health Center, UCLA Recreation, Counseling and Psychological Services, and ASUCLA dining facilities will continue to provide services, though some services may be modified.

For a complete list of available campus services, visit Campus Services During the Stay at Home Order.     

UCLA has suspended all in-person classes and has transitioned to remote teaching and learning through Spring Quarter.

The UCLA Academic Senate, Undergraduate Council and, Graduate Council have issued Guidelines for Spring 2020 Final Exams.

If you are concerned about your ability to participate in remote classes or exams, please phone (310) 825-3894 or email the Dean of Students Office.

Because students are taking final exams under these difficult circumstances, the UCLA Academic Senate strongly encourages all instructors to consider these circumstances in both planning and evaluating final assessments and to avail themselves of one of the options outlined in this message to faculty.

UCLA has suspended all nonessential events of any size through the end of spring quarter.

UCLA strongly encourages every member of the campus community to take this seriously and avoid all in-person, group meetings as well as all other types of gathering.

Why? Because public health officials tell us that reducing population density is the best way to limit the spread of COVID-19.

Yes, all UCLA Library locations are closed to the public until further notice.

Materials on loan to patrons will automatically be renewed through June 30, 2020.

Please visit the UCLA Library website for additional information on library hours, remote services and other resources.

 

For a variety of reasons, some students may remain on campus or stay in the local area.

UCLA will continue to serve those students, but some services may be reduced or modified.

No students should be on campus unless:

  • You work on campus, have been identified as essential personnel, and your supervisor has instructed you to report to work on campus.
     
  • You live on campus.

 

If you are experiencing a financial hardship due to a loss of wages, please complete this Intake Form for Lost Wages for Student Employees and we will respond to you as quickly as possible.

The Food Closet has temporarily transitioned to the CPO Online Food Closet. Visit the CPO Food Closet webpage for details.

All ASUCLA restaurants and retail stores are closed.

For Spring Quarter, please refer to the dining website for detailed information of current service hours. 

No. The Department of State and Homeland Security have approved exceptions that will accommodate online course engagement for students attending institutions that have made COVID-19 adaptations.

The Dashew Center will continue maintenance of valid immigration status for students who maintain full-time enrollment (undergraduate students: minimum of 12 units; graduate students: minimum of 8 units) despite the transition to online instruction.

The CAE has communicated with registered students regarding ongoing accommodations.

Please visit the CAE website for information regarding testing accommodations.

Yes, the Ashe Center will be open.

For hours of operation, please visit the Ashe website.

Yes, CAPS is offering remote counseling services during normal business hours. 

Campus Assault Resources and Education (CARE) is still connecting with clients; however all appointments will be done remotely. You can request an appointment online or e-mail an advocate to make, cancel, or reschedule an appointment. We will respond to all requests during business hours, Monday-Friday, 8:30 am-5:30 pm.

For support with managing your stress, please visit the Resilience in your Student Experience (RISE) center.

Remember that 24-hour crisis counseling is available by calling (310) 825-0768.

If you have questions about how to self-quarantine, health monitoring, or need other support, please contact the Ashe Center at (310) 206-6217 or LiveHealth Online at (844) 784-8409 for more information and to schedule an appointment.

If you have been directed to self-isolate or have been diagnosed with COVID-19 while away from campus, please call the Ashe Center Infection Control Line at 310-206-6217 so that we can be aware and coordinate care as needed.

Visit CDC Watch for Symptoms COVID-19 webpage for additional information. The discontinuation of home isolation (of non-hospitalized patients) via non-test and test-based strategies are outlined on the CDC Website.

Please notify the  Ashe Center or your primary care physician of your symptoms. 

Please notify your professors/TAs if you are not able to participate in remote learning.  You may also want to consult with the course syllabus regarding the absence policy and how to report being out.

 

Please check your financial aid website for the most up to date information as housing choices may affect your financial aid budget.

Yes, all remaining 2020 UCLA-run Study Abroad Programs both domestic and international for Undergraduates have been cancelled including Travel Study, UCLA Global Internships, and UCLA Summer Global Cities.

UCEAP has suspended all Winter/Spring programs in continental Europe effective March 16th.   Housing, the Registrar, Ashe Center, Financial Aid and academic units are available to help support impacted students.

 

No, but UCLA has decided to hold Commencement virtually.  Please visit the Commencement Website for more information.

Travelers who return from a Level 3 designated country, should self-isolate for 14 days after arrival and not participate in any campus activity, including eating in dining halls. This is consistent with current federal policy and with CDC and CADPH guidance.

Anyone who has returned from a Level 3 designated country and develops fever and cough should seek medical attention immediately, either through their primary care physician, the emergency department, or as instructed by public health authorities. When possible, call ahead before seeking medical care.

US Department of State issued Global Level 4 Health Advisory (March 19, 2020) for US Citizens to avoid all international travel. 

Yes. The University enacted a Policy on Safeguards, Security and Emergency Management in January 2006 that contemplates the need for Chancellors to take extraordinary measures in the event of “a natural or man-made disaster, a civil disorder which poses a threat of serious injury to persons or damage to property,” or other “seriously disruptive events.” 

Pursuant to this policy, the University may take appropriate steps to protect the health and safety of its students in the face of a known serious health crisis like an influenza pandemic.

UCLA will coordinate its actions with the LA County Department of Public Health to ensure the consistent implementation of Public Health orders, rules and regulations pertaining to the control of COVID-19.

If you are ill or experiencing COVID-19 symptoms, telemedicine or video appointments are available through Anthem LiveHealth Online. 

This service is available 24 hours a day on weekdays, all weekends and campus holidays. 

Please visit LiveHealth Online or call (844) 784-8409 for more information and to schedule an appointment.

Yes, please visit LiveHealth Online website for more information.

Yes, please visit LiveHealth Online website for more information.

Yes, under certain circumstances the Chancellors may transition instruction to other modalities or suspend campus operations, if  appropriate.

Please note that in-person classes have been transitioned to remote instruction through the end of Summer Session C (subject to extension).

Students not currently residing on campus should not come to campus during the Stay at Home period. 

However, vising campus may be permitted if you are in need of loaner technology for remote learning or to visit Ashe Center. Please check with the appropriate campus departments before you come to campus.

Students who have plans to travel abroad should be advised to check the Department of State travel advisory website for guidance. Note that the US Department of State has issued Global Level 4 Health Advisory (March 19, 2020) for US Citizens to avoid all international travel at this time.

The CDC advises and issues notices on the status of travel to many foreign locations and countries.

The World Health Organization has a pandemic page that posts guidance for individuals, communities and others regarding treatment, quarantine etc.

Please contact the Message Center with any questions.

Message Center

Walk-Up Window/Phone Services 

  • These services have been temporarily closed; please use the Message Center

Check Reissuance Requests

  • This has been redirected to the Message Center
  • A more-timely refund option is available through BruinDirect (instead of paper check)

Student Name Only Check Pickup (Scholarship Checks)

  • For any scholarship checks received, Student Accounts will schedule an appointment for pickup through the Message Center 
  • Delays may occur due to limited mail delivery schedules

Financial Aid Overaward Installment Account Processing

  • An online submission form with e-signature is available via the Message Center
  • Please note: the student must make an initial payment with BruinBill instead of a cash payment

Ch. 33 VA Debt Letter Processing 

  • The Registrar will initiate this process, followed by Student Accounts.
  • Please contact the Message Center for more information.

 

Message Center

Walk-Up Window

  • Currently closed.  Please contact the Message Center with any concerns.

Payment Processing

  • Check Payments
    • Checks deposited in the mail-slot at 1125 Murphy Hall will be processed by PSC.
    • Reduced office hours may result in a delay in check processing and payment application.
    • We recommend making student payments online via BruinBill. This may result in a delay in check processing and payment application.
  • Cash Payments
    • Please contact the Message Center with questions about cash payments
  • Electronic Payments 
    • Students and their authorized third-parties can pay the BruinBill electronically from their account.
    • There will be no interruption of service or processing delays for these payments.

Obtain a BruinCard

BruinCard production is being completed by appointment only, please Ask BruinCard to schedule an appointment.

Services & Operations

Please review Business & Finance Services Operations in Response to COVID-19 to learn about changes to BruinCard services and operations.

Cash Deposits & Visitor Card Purchases via PHiL Kiosks 

Summer Session A / June 22 - August 28

UCLA has decided to continue to offer instruction remotely through Summer Session A. Faculty and staff should plan accordingly.

Summer Session C / August 3 - September 11

UCLA has decided to continue to offer instruction remotely through Summer Session C.

The Summer Sessions webpage will be continuously updated as we finalize remote teaching course availability for this summer.

UCLA has established a support line for students. If you need guidance on any issue related to COVID-19 or how campus operations are affected call (310) 825-3894 (open 9 a.m. to 7 p.m., Monday - Friday).