UCLA Procedure 350.7:

Video Services

Issuing Officer:

Administrative Vice Chancellor
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Responsible Dept:

Communications Technology Services

Effective Date:

July 16, 2001

Supersedes:

New

References   |   Background   |   Statement    |   Procedures

I. REFERENCES

  1. UCLA Policy 350, Telecommunications Systems Services;

  2. UCLA Communications Technology Services Web site;

II. BACKGROUND

UCLA Communications Technology Services (CTS) manages the UCLA Community Antenna Television (CATV) System for outbound signal transmission to campus locations, and a Satellite Signal (SATV) head-end for inbound satellite signal reception from external signal providers. CTS supplies cable television to more than 3,200 subscribers within a closed-system campus environment, including campus housing residents, certain academic and administrative departments, the UCLA Guest House, and the Wilshire Center.

CTS supplies the cable television signal with a maximum of 110 channels on the UCLA CATV System. The broadcasting channels include off-air local programming, cable education, news, entertainment, sports programming, premium programming, and UCLA-originated programming. One channel is reserved exclusively for emergency announcements specifically related to UCLA.

III. STATEMENT

All orders for CATV subscription will be processed if the subscribers are located in cable-ready buildings. These buildings are designated as having the necessary distribution system cabling, pre-installed and ready for use. A list of cable-ready buildings is available upon request from CTS. On occasion, CTS management may consider and approve special requests for CATV service in non-cable-ready buildings on an as-needed basis. Federal Communications Commission (FCC) regulations do not allow UCLA to offer cable TV service subscription to entities located outside the UCLA campus. An exception granted by the designated franchise cable TV operator allows service to specific UCLA departments located in the Wilshire Center.

CTS will ensure that all hardware (i.e., head-end, network, radio frequency components) is in compliance with industry standards and FCC regulations. CTS does not supply or support customer provided equipment for CATV broadcasting or subscription services. Said equipment, such as TV sets, VCRs, cameras, microphones, and other external devices, are the sole responsibility of the customer.

IV. PROCEDURES

A. Ordering CATV Services

Following are the procedures for ordering CATV Subscriber Services.

RESPONSIBILITY ACTION
Campus Department

Submits Customer Service Request (CSR) to CTS Work Control Center (WCC). The three types of CATV service that may be requested are:

  • CATV Subscriber Service (cable-ready building)

  • CATV Subscriber Service (non-cable-ready building)

  • CATV Broadcaster Service
CTS WCC

Receives CSR and reviews for appropriateness and authorized signatures. If the request does not meet CTS requirements, CSR is returned to requestor with explanation.
CTS (various units)

For CATV Subscriber Service in a cable-ready building (On-campus or Wilshire Center only):

  • Enters the CSR into the CTS TRU system;

  • Confirms that the proposed building site is located on-campus and is cable-ready;

  • Prepares installation specifications and cost estimates for customer who may elect to cancel order or proceed.

If customer elects to proceed with request:

  • Installs cable and facilitates CATV connection, including testing;

  • Closes out order in the TRU system upon completion;

  • Begins billing and recharge to customer.

For CATV Subscriber Service in a non-cable-ready building:

  • Informs customer that special approval from CTS Director's Group is required;

  • If approved, proceeds with infrastructure installation, followed by normal service installation for cable-ready buildings as noted above.

For CATV Broadcaster Service:

  • Enters CSR into the CTS TRU system;

  • Assigns project manager who is responsible for coordinating all aspects of service, including a site survey with the customer;

  • Creates design specifications, equipment requirements, and cost estimates for customer who may elect to cancel order or proceed.

If customer elects to proceed with request:

  • Orders equipment, installs cable, assigns channel;

  • Closes out order in the TRU system upon completion;

  • Begins billing and recharge to customer.

Channel information is published via the CTS Web site which includes the current channel line-up.

B. Troubleshooting and Repair

Responsibility for troubleshooting and repair service to UCLA CATV subscribers is designated as follows. Initially, all calls for service are made to CTS Repair, then routed for resolution as appropriate.

RESPONSIBILITY ACTION
Student Technology Center (STC) All on-campus housing residence hall service calls
An STC technician responds to initial trouble reports and attempts to isolate and correct the problem. Areas of responsibility include residence hall/campus housing outlets, coaxial cable between the outlet and the equipment room, interdiction devices, splitters and connectors.
CTS General service calls
Responds to problems with overall quality of signal transmission, all master head-end equipment, radio frequency distribution system balance, Earth Station, single mode fiber between the master head-end and the fiber rooms, fiber receivers, fiber to copper converters, and fiber pigtails.
Maintenance Vendor (outside contractor) Maintenance and emergency calls
Responds to emergency outages of the master head-end, multiple or single-channel outages. Provides preventive maintenance services, FCC proof of performance testing, reporting, and FCC filing, and all diagnostic and routine maintenance services.
CTS Coordinates closely with STC for all service calls and ensures that repair work is completed satisfactorily.
Prepares recharge and related paperwork as required.

 

Issuing Officer
/s/ Peter W. Blackman
____________________________________________
Administrative Vice Chancellor
Questions concerning this policy or procedure should be referred to
the Responsible Department listed at the top of this document.


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