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UCLA Procedure 350.4:
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Two-way Radio Services |
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Issuing Officer:
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Administrative
Vice Chancellor |

Printable View
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Responsible Dept:
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Communications Technology Services |
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Effective Date:
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July 16, 2001 |
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Supersedes:
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UCLA
Procedure 350.4, dated 9/1/1985 |
I. REFERENCES
- UCLA
Policy 350,
Telecommunications Systems Services;
- UCLA
Communications Technology Services Web site.
II. BACKGROUND
Communications Technology Services (CTS) supports a private Motorola
800 MHz radio system (UCLA Radio System) to provide portable and
mobile radio coverage throughout the UCLA campus, Center for Health
Sciences (CHS), Medical Plaza, and between campus and designated
off-campus locations such as student apartments and Santa Monica
Hospital. Portable, wireless radios enable group and private conversations
while users are in the UCLA area.
In addition, the UCLA Radio System interacts with similar systems
at other UC campuses. If a major crisis should occur, emergency
support personnel can be deployed from one or more campuses to the
campus in need of the resource. Such personnel can take their Motorola
radios with them and when required, can utilize pre-determined radio
identification numbers reserved for emergency use only. In order
to secure such emergency resources, each campus is required to reserve
certain mutual aid channels and common talkgroups exclusively for
this purpose.
III.
STATEMENT
The UCLA Radio
System is to be used only for official campus business. It is primarily
for use by the UC Police Department (UCPD), Campus Fire Marshal,
CHS Security, Santa Monica-UCLA Hospital Operations, Environment
Health & Safety, Facilities Management, Parking Enforcement and
Parking Services, all of whom perform emergency services functions.
CTS is responsible for the coordination of the UCLA Radio System.
The UCLA Hospital
& Medical Center maintains a radio paging system for use primarily
by medical and medical support staff that is not covered under this
procedure. Responsibility for the establishment and maintenance
of that system is achieved through the Communications Center - Medical
Center, Room A7-180 CHS, extension 56929.
A. Access
and Capacity
- Channel Access Prioritization - User radios are assigned
to talkgroups that are given an access priority level based on
the critical function(s) of each department and the need for channel
access during busy periods. Priority Level 1 is designated exclusively
for the purpose of "Alert", or notification of life-threatening
circumstances, and is assigned to UCPD, Campus Fire Marshal, and
HazMat units.
- Talk-group Capacity & Utilization - Based on system
engineering practice, the UCLA Radio System is intended to accommodate
no less than 50-99 radios per talkgroup, with minimum talkgroup
usage of 100 minutes per week.
- Telephone Interconnect & Private Call Features - Private
calls between radios or from a radio to the public telephone network
are limited to one channel in order to avoid inordinate system
busy conditions.
B.
Radio Usage Restrictions
- Radio Use in Hospital Facilities or near Hazardous Conditions
- Currently, all wireless communications devices, including 800
MHz portable radios, are not allowed in hospital facilities where
life support medical equipment is used. Motorola radios exceed
the 50 milliwatt maximum radio frequency (RF) radiation limit
and therefore are strictly prohibited. Only radios with the Intrinsically
Safe feature may be used in hazardous areas in which fire-generating
elements and/or conditions may occur.
- Radio Use during Bomb Threats - Standard radio practice
prohibits the transmission of radio signals in an area where a
bomb may be located due to possible RF triggering of the device.
If suspicious devices are found, all radio users located in/around
the area should refrain from broadcasting any radio transmissions.
All radio transmissions should occur outside of the affected area
unless they are part of the public safety response/team. Radio
users in the affected area may be vacated and/or asked to 'turn
off' their radios by public safety personnel.
IV.
PROCEDURES
Departments and units with legitimate campus business use needs
may order UCLA Radio System components in accordance with the following:
A. Ordering Products
and Services
| RESPONSIBILITY
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ACTION |
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UCLA Department |
Submits
a request to the CTS Work Control Center (WCC). The following
product options are available:
- Purchase
or Lease - Upon approval by CTS, may purchase radios
or may lease radios with a minimum one year commitment.
- Rentals
- Motorola Type I radios are available on a short-term basis.
Renters are required to complete a weekly rental agreement.
For detailed information, refer to the CTS Rental Radio
Program Procedures, available from CTS.
- Radio
Accessories - Orders for Motorola radio accessories
may be processed and filled without CTS Systems Operations
approval via a CTS Customer Service Request. All accessories
must be purchased regardless of whether the customer purchased
or leased their radio(s). CTS Radio and Accessories rates
apply. For detailed information, refer to the CTS Radio
Accessories Order Procedure, available from CTS.
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| CTS
Systems Operations |
Reviews
all customer requests for new radios, talkgroups, or features
and approves or rejects requests. Requests for encrypted radios
will be filled based on the user's job function, with departmental
approval.
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| CTS
WCC |
Writes
approved radio orders and informs CTS Storeroom to fill equipment
order. Once order is filled, prepares order for close-out. |
| CTS
Storeroom |
Fills
all radio equipment orders from existing inventory or by issuing
an equipment purchase requisition. |
| CTS
Wireless Specialist |
Completes
all approved radio programming including active features and/or
talkgroups as defined in existing or new radio templates. |
B. Troubleshooting and Repair
- System-wide
- A joint agreement between CTS and UCPD has been established
for any system-wide trouble. In the event UCPD dispatch personnel
should encounter any radio dispatch console trouble that is outside
the normal operations of the consoles or that may affect the transmission
or receiving to and from field units, UCPD is authorized to contact
the maintenance vendor, Advanced Electronics, Inc., directly and
without CTS intervention. For complete instructions on system
repair reporting and rectification, refer to the CTS Radio System
Repair Procedure, available from CTS.
- Portable units
- see procedures below for customer owned and leased units:
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RESPONSIBILITY |
ACTION |
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UCLA Customer |
For Customer Owned Portable Units:
If contracted with CTS at time of purchase or extended warranty
expiration to provide maintenance, contacts CTS Repair service
at x114 on campus and (310) 206-0008 off campus. |
| CTS
Repair |
Discusses
problem with customer and if warranted, coordinates radio pickup
by CTS Storeroom for repair. |
| CTS
Storeroom |
Provides
customer with repair specifications and time to completion estimates,
and arranges for loaner radio as necessary. |
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OR
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| UCLA
Customer |
If
not contracted with CTS at time of purchase to provide maintenance,
reports problem directly to Motorola Radio Support Center. (For
complete instructions on purchased radio repair, refer to the
CTS Customer-owned Radio Repair Procedures, available from CTS).
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| Fills
out Motorola repair form and sends form and radio to Motorola
Radio Support Center for repair services. |
| Motorola
Radio Support Center |
Reviews
customer repair form and conducts repairs as needed, including
replacing faulty parts. Returns radio, repair description, and
faulty parts (if any) to customer. |
| UCLA
Customer |
For
Customer Leased Portable Units
Reports all radio problems to CTS Repair, which is responsible
for maintaining all leased radios. |
| CTS
Repair |
Discusses
problem with customer and if warranted, dispatches CTS Storeroom
courier to pick up damaged radio and provide a loaner radio
to customer if needed. Radio is examined by CTS staff to try
and resolve problem and if unsuccessful, unit is forwarded to
Motorola Radio Support Center for repair. (For complete instructions
on leased radio repair, refer to CTS Leased Radio Procedures,
available from CTS.) |
| Issuing
Officer |
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/s/ Peter W. Blackman |
____________________________________________
Administrative Vice Chancellor
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Questions concerning
this policy or procedure should be referred to
the Responsible Department listed at the top of this document.
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